Privacy Policy

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Effective Date: 08/09/24

 

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website, [www.thehivescotland.com](http://www.thehivescotland.com) ("the Site"), and how we comply with the General Data Protection Regulation (GDPR).

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 1. Information We Collect

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We collect and process personal data in accordance with applicable data protection laws, including GDPR. The types of personal information we collect include:

 

 Personal Information You Provide:

- Contact Details: When you fill out forms on our website, such as for making purchases, subscribing to our newsletter, or booking market   stalls, we collect personal information such as your name, email address, phone number, billing address, shipping address, and payment   information.

- Account Information: If you create an account on our site, we will collect your login details and account preferences.

- Vendor Information: For market vendors, we may collect your company registration number, public liability insurance, food hygiene     certificates (if applicable), and other documentation necessary for compliance.

 

 Automatically Collected Information:

- Device Information: We collect information about the device you use to access our site, such as your IP address, browser type, and       operating system.

- Usage Data: We track interactions with our website, including pages visited, links clicked, and time spent on the site.

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 2. How We Use Your Information

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We use the information we collect for the following purposes:

- To Fulfil Orders: To process and deliver orders, communicate with you about your order, and handle returns or refunds.

- To Provide Services: To manage vendor bookings, market operations, and event organization.

- Marketing and Communications: To send you promotional materials, newsletters, and updates (you may opt out at any time).

- Legal Obligations: To comply with laws, regulations, and requests from legal authorities.

- Improving Our Site: To analyse trends, track user activity, and enhance the user experience on our website.

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 3. Sharing Your Information

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We do not sell or share your personal data with third parties, except:

- Service Providers: We may share your information with the businesses who sell products through ‘The Hive Scotland Ltd.’ Your information may be shared under the context of potential offers from individual businesses.

- Legal Obligations: We may disclose your data if required to comply with legal obligations or to protect our rights or property.

- Business Transfers: In the event of a merger, acquisition, or sale of our assets, personal data may be transferred to the new entity.

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 4. Your GDPR Rights

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Under the GDPR, you have the following rights concerning your personal data:

- Right of Access: You can request a copy of the personal data we hold about you.

- Right to Rectification: You have the right to request correction of inaccurate or incomplete information.

- Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

- Right to Restrict Processing: You have the right to restrict how we process your data in certain circumstances.

- Right to Data Portability: You can request that your data be transferred to another service provider.

- Right to Object: You have the right to object to our processing of your data for direct marketing purposes.

- Right to Withdraw Consent: If we process your data based on your consent, you may withdraw it at any time.

 

To exercise any of these rights, please contact us at [info@thehivescotlandltd.com](mailto:info@thehivescotlandltd.com).

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 5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we retain order information for tax and accounting purposes for up to 7 years.

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 6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and for analytics purposes. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

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 7. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, loss, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

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 8. International Transfers

If you are located outside the UK or European Economic Area (EEA), please note that your personal data may be transferred to and processed in the UK. We ensure appropriate safeguards are in place to protect your personal data.

 

 9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect or process personal data from children under this age without parental consent.

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 10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we handle your personal data.

 

 11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

 

The Hive Scotland Ltd 

Email: [info@thehivescotlandltd.com](mailto:info@thehivescotlandltd.com) 

Website: [www.thehivescotland.com](http://www.thehivescotland.com)

 

This Privacy Policy is in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.